Information you submit
Trial requests collect contact details, country, device and viewing preferences. Some portal devices require a MAC identifier for setup. Support requests collect your name, email, subject and message. Provide only what is relevant and do not include passwords, card numbers or other sensitive payment information in support text.
How the information is used
We use request information to review trials, prepare compatible setup instructions, respond to enquiries and support orders. Security challenges and technical request information help protect forms from abuse. Data is processed through the service infrastructure needed to operate these functions and is attributed to this website’s record.
Contact actions and checkout
Direct email and WhatsApp destinations are retrieved when you choose the relevant contact button. Following a WhatsApp link opens a separate service with its own privacy practices. Checkout is opened after you select a plan; review the information shown there before entering payment details. A trial request itself does not initiate payment.
Requests about your information
Contact the team through the support form to ask about access, correction or deletion of information associated with your request. Include the relevant reference and enough information to identify the record safely. Retention and deletion may also be affected by operational or legal obligations. We do not publish a fixed retention period that has not been established.